Find out if your andersen product is still under warranty by calling 888 888 7020.
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I had a problem with a very old window from andersen and john was very professional personable knowledgeable kind and patient with me and was able to diagnose the situation and find the part i needed.
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Andersen stands behind our products and has for more than a century.
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It is wonderful in this day and age of out sourcing or automating customer service that andersen obviously strives to be world class.
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Andersen windows doors poor quality poor customer service i special ordered a slider door and it came to me damaged with too many holes i returned it and it came to me with more holes in it than the first one.
The quality and customer service has been beyond poor.